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Fiona Collaku currently serves as a Personal Assistant to the Head of Strategic Delivery for Business Commercial Banking at Lloyds Banking Group since April 2023. Previously, Fiona held multiple roles at Halifax, including Local Events Manager, Customer Savings Consultant, and Customer Service Assistant from June 2021 to April 2023. Fiona's experience also includes positions at Lloyds Bank as a Customer Service Assistant and Explore Learning as a Tutor, along with volunteering as a Mentor with City Year UK. Fiona's educational background comprises a Master's degree in Advertising, Marketing and the Media and a Bachelor's degree in Psychoanalytic Studies from the University of Essex, alongside prior studies at Woodhouse College.