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Sophie Pacalet is an experienced professional in supply chain management and customer service, currently serving as Supply Chain Manager at L&L Products since December 2018, where responsibilities include logistics engineering, industrial planning, and customer satisfaction. Previously, Sophie held multiple roles at Alcatel-Lucent Enterprise from 2011 to present, including Customer Service Manager and Head of S&OP and Customer Service, overseeing teams in business controlling and supply chain operations. Earlier experience includes positions at Alcatel-Lucent and Michelin, focusing on logistics management and process reengineering. Sophie holds a degree from Sup De Co Clermont and multiple certifications in supply chain and operations management from various institutions, including Certified Professional Forecaster and Certified Supply Chain Professional.