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Christina Ford Arellano is an experienced leader in customer success and operations, holding the position of Chief Customer Officer at both Litera and Acoustic, as well as Global Head of Customer Success at Lightspeed HQ. Prior roles include Senior Vice President and Head of Operations at Upserve, and various leadership positions at McKesson, including Vice President of Business Process, Program Management & Operations for the US Oncology Network, and Chief Process Officer. Academically, Christina holds a Bachelor of Science in Industrial Engineering from the Ira A. Fulton Schools of Engineering at Arizona State University and a Master of Business Administration in Leadership from Grand Canyon University.