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Shawn Prakash is an experienced Technical Support Analyst at Listrak since July 2022, with a prior role as Mac Genius at Apple from August 2017 to July 2022, where expertise included configuring and resolving technical issues for customers. Before Apple, Shawn worked as a Rolltender at RR Donnelley, maintaining safety and quality in production processes, and held the position of Producer at From First to Last Productions, coordinating production schedules and optimizing equipment setups. Additional roles include Team Leader for iComfort Assembly at Serta Mattresses, where leadership led to rapid promotion, Wireless Consultant at Infinite Products, LLC, enhancing customer satisfaction, and Warehouse Supervisor/Logistics at Pirate Brands, overseeing inventory and shipping functions. Shawn holds a diploma from Hicksville High School and has a strong background in technical support, production management, and customer service.