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Richard Lugonja

Customer Success Manager & Reward Store Partnerships at Listia Inc.

Richard Lugonja has a diverse work experience in various roles and industries. Richard started their career in 2005 as a Customer Service Manager at Sports Authority and worked there until 2011. In 2010, they joined Pazmany Brothers as a Project Manager, where they were responsible for lead generation, brand management, and outbound communications.

In 2011, Richard joined Google as an Online Community Program Manager, overseeing support operations for multiple products. During their time there, they implemented support frameworks and trained international teams, leading to cost reductions and improvements in handling issues related to Google social accounts.

In 2013, Richard transitioned to the role of Store Manager at Mary Avenue Scrubs, a leading retailer for medical scrubs and accessories. Richard contributed to a significant increase in sales through the development of marketing and communication campaigns.

Since 2014, Richard has been working at Listia Inc. as a Customer Success Manager and Reward Store Partnerships. Listia is an online marketplace where users exchange goods for free. As part of their role, Richard manages customer success and establishes partnerships for the rewards store. Listia is a Y-Combinator company backed by Andreessen Horowitz and General Catalyst.

Richard Lugonja holds a B.A degree in Psychology from San Jose State University. No other information regarding their education history, such as start and end years, is provided.

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