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Lisa Hosterman is a seasoned technical consultant with extensive experience in IT service management and help desk support. Currently serving as a Technical Consultant at NetImpact Strategies Inc. since August 2019, Lisa previously held various roles at CareFirst BlueCross BlueShield, where responsibilities included ServiceNow administration, systems engineering, and help desk management. With a career beginning in 1989, Lisa has accumulated significant expertise across multiple technology firms, including roles as a Help Desk Analyst and Computer Operator at Electronic Data Systems. Lisa holds a ServiceNow Certified Systems Administrator certification earned in January 2017 and has educational qualifications from the Defense Language Institute Foreign Language Center and Microsoft certifications (MCP, MCDST).