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Natalia Gorbunova is a Software QA Engineer at Lionbridge since June 2018, specializing in quality assurance testing for multilingual e-commerce platforms and mobile applications, which improved content delivery accuracy by 20% and enhanced app responsiveness. Previously, Natalia served as a Client Support Analyst, effectively reducing issue resolution time by 20% while developing documentation that decreased repetitive support requests by 25%. Prior experience includes roles as an Export Supervisor and Export Specialist at Shapiro from 2009 to 2018, where Natalia contributed to software quality assurance, team expansion, and compliance management for Amazon shipments. Natalia holds a Master's degree in Management and Economics from Penza State Pedagogical University.