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Terri O'Neal is an experienced IT Support Specialist currently employed at Lion Street since August 2021. Prior to this role, Terri served as a Support Analyst at Abila by CommunityBrands from October 2017 to August 2021 and as a Desktop Support professional at Hanger Orthopedic Group from July 2010 to May 2017. Terri's expertise includes installing, maintaining, and upgrading over 6,000 nodes, documenting service calls with help desk software, managing high-urgency issues, and assisting users with Microsoft Office products. Additionally, Terri is skilled in imaging laptops and desktops using the Microsoft Deployment Tool and effectively managing multiple projects simultaneously.