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Thaïna Edma, MBA, currently serves as Manager of Customer Success for Enterprise Talent Solutions at LinkedIn, focusing on large enterprise customers across Canada. Responsibilities include team management, performance coaching, and achieving departmental goals related to customer satisfaction and user adoption. Previous roles include Customer Success Team Lead at Gartner, where Thaïna restructured a high-performing team and engaged with HR leaders, and Financial Advisor at Wells Fargo, providing customer service and financial support. Thaïna holds an MBA in Business Administration from Liberty University and a Bachelor's degree in International Business and Trade, complemented by a minor in Marketing from Florida Atlantic University. Recognition includes the Women @ LinkedIn Leadership Award in both 2022 and 2023.