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Kristen J. is an accomplished director and travel agent with extensive experience in customer support and engagement across various industries. Currently, Kristen serves as the Director of Member Support at LinkedIn, leading a global team to enhance the success of LinkedIn and Premium Members. Additionally, Kristen operates a travel agency focused on Caribbean, Mexico, and Hawaii vacations, helping clients achieve their dream trips. Prior to LinkedIn, Kristen held multiple leadership roles at AskVet and UpHealth, Inc., where responsibilities included driving customer initiatives, establishing operational strategies, and optimizing customer experience. Kristen's career also includes experience in sales management and telecommunications coordination, demonstrating a strong foundation in customer service and operational excellence. Kristen holds a Bachelor of Arts degree from the University of Nebraska at Omaha.