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Susan Harman is an accomplished product management professional with extensive experience in leading product strategy and innovation across various technology sectors. Currently serving as Principal Product Manager at Twilio, Susan focuses on developing strategies and requirements for new functionalities in flagship products. Previous roles include Product Management Leader at Storable, Director of Product Management at Xcel Ventures and Citrix, and Vice President of Product Management & Innovation at LexisNexis, demonstrating a strong track record in achieving financial and customer engagement goals. Earlier experiences also encompass roles at Intuit, Leadfusion, Intradiem, Green Machine, and Enghouse Interactive, where Susan has consistently led teams to successful product launches and strategic initiatives. Susan holds a Bachelor’s degree in Psychology and Education from Vassar College and further education from Babson F.W. Olin Graduate School of Business.