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Manussorn Thongdoung has extensive experience in customer support and operations management, currently serving as the Customer Support Learning & Development Manager at LINE MAN Wongnai since August 2022 and the Customer Experience & Quality Manager at TDCX since May 2021. Previous roles include Customer Experience Manager at Pizza Hut and Client Service Team Lead at E-Global Trade & Finance Group, Inc. Notably, during a tenure as the Regional Community Operations Specialist at Uber, Manussorn led initiatives that significantly reduced contact rates and maintained high customer satisfaction in Thailand. With a solid educational background in Psychology from The University of Queensland and Chulalongkorn University, expertise spans various roles emphasizing customer experience, operations, and support strategy development.