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Simone Rogers serves as a Customer Experience Executive at MrQ since January 2023, following a role as UK Customer Support Team Leader at Greentube Malta Ltd from December 2019 to September 2022, where responsibilities included being the first point of escalation for team members and coordinating with internal departments on challenging cases. Prior experience includes working at Kindred Group plc from May 2014 to January 2019 as a Casino Product Manager for the UK market, overseeing the Casino page on Unibet, and various customer support roles that involved managing communication and service quality across multiple channels. Initial experience at NeoGames spanned from January 2010 to December 2013, where Simone held positions including English VIP Personal Account Manager and English Support Agent, focusing on high-quality customer service for English-speaking clientele.