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Neele Willers is a seasoned professional in customer service management, currently serving as Head of Customer Happiness at LILLYDOO GmbH since September 2015. In this role, Neele leads a Customer Care team comprising three team leaders and 24 agents, overseeing workforce scheduling, goal implementation, and performance reviews. Prior experience includes roles as Senior Customer Service Expert and Junior Operations Manager at MEININGER Hotels, where Neele was instrumental in customer care and operational management. Neele's educational background includes IHK graduations in Hospitality from institutions such as ILS Institut für Lernsysteme and Brillat-Savarin-Schule.