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John Rivera possesses extensive experience in collections and customer service, currently serving as a Collections Specialist at LightStream since December 2022. Previous roles include Collections Representative at Truist, Marketing Research Surveyor at Genworth, and Eligibility Worker at Conduent. A solid foundation in customer service was established during a 12-year tenure at Capital One as a Senior Customer Service Representative, complemented by significant sales achievements at RadioShack. John also demonstrated proficiency in web development and SEO as a Web Site Developer at Riverwalk Communications. John Rivera holds an Associate of Science degree in General Studies from Herkimer County Community College.