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Merih Tesfatsion is an experienced technology professional with a strong background in technical support and customer engagement. Currently serving as an Associate Tester at Lightship Security, Inc. since July 2021, Merih previously held roles at Check Point Software Technologies, Ltd. as a T3 Support Engineer and T2 Technical Support Engineer, focusing on customer interactions, troubleshooting, and technical issue resolution. Early career experience includes positions as a Peer Tutor at Algonquin College of Applied Arts and Technology, a Telephone Interviewer at EKOS, and an Indigo Tech Sales Associate at Chapters Books & Gifts. Merih holds a Diploma in Computer Systems Technician and a Certificate in Pre-Health Sciences from Algonquin College.