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Zach O'Rourke is an experienced systems engineer and product engineer specializing in Salesforce, currently employed at Lighthouse Credit Union since October 2020. Key competencies include Salesforce configuration, customization, data management, and API integrations, alongside proficiency in Agile development practices. Previous roles include a business operations analyst at CIT, where Zach managed COVID-19 deferral requests and improved processes, and multiple funding manager positions focusing on relationship management and workflow optimization. Zach's early career includes roles in recruitment, brand marketing, and customer service, complemented by a Bachelor's degree in Marketing and ongoing pursuit of an MBA in Organizational Leadership from Southern New Hampshire University.