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Ricardo Munguía brings extensive experience in operations and project management, currently serving as Operations Innovation Manager at LifeMiles since July 2016. Prior roles at LifeMiles include Financial Partners Administrator for North America, Contact Center Coordinator, and Partner Implementation Analyst. Previously, Ricardo held the position of Technical Records Analyst at Avianca Holdings S.A. from February 2016 to July 2016. Educational qualifications include a Master of Business Administration (MBA) from Aden Business School, a specialization in Agile Project Management from The George Washington University, and a Bachelor's Degree in Industrial Engineering from Universidad Centroamericana 'José Simeón Cañas'.