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Jennifer Franco has significant experience in the technology support field. Jennifer started their career with Sykes Enterprises, Incorporated in 2015, where they gained experience in customer service and technical support roles. Jennifer then moved on to Turnberry Solutions in 2017, where they worked as a Tier III Digital Solutions specialist for the LifeScan project. In 2020, Jennifer joined Hays and continued to work in Tier III Digital Solutions until 2022. Currently, they are employed at LifeScan as a Tier III Lead Support Analyst.

Jennifer Franco attended Penn State University from 1999 to 2000, focusing on Pre-Medicine/Pre-Medical Studies.