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Gavin Merriman is an experienced professional in customer service management, currently serving as a Customer Service Team Manager at Lidl Ireland since September 2021. Prior experience includes roles as Helpline Team Lead at Allianz Care and Team Manager at Sysnet Global Solutions, overseeing a significant number of Contact Centre Associates while ensuring adherence to service level agreements, key performance indicators, and quality standards. Gavin has a robust background in training and developing staff, managing operations, and implementing improvements for enhanced customer engagement and satisfaction. Additional experience includes an earlier career as a plumber, showcasing a diverse skill set. Gavin holds a Leaving Certificate from Greenhills College of Further Education.