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Melisa Gonzalez has a diverse work experience spanning several industries. Melisa began their career at Walt Disney World in 2004 as a Merchandiser, assisting customers with purchases and managing cash transactions. In 2005, they moved on to work at Liberty of Puerto Rico as a Contact Center Customer Service Representative, providing exceptional customer service through phone and email communication channels. From 2007 to 2018, Melisa held various roles at Liberty of Puerto Rico, including Traffic & Production Coordinator, where they managed and encoded visual digital material for different platforms, and Programming & Sales Support Specialist, where they conducted market research and created packages and promotions for special TV events. Finally, in 2008, they served as a Production Assistant at Tenderete, facilitating communication between production elements on set.

Melisa Gonzalez attended the Universidad de Puerto Rico from 2001 to 2007, where they earned a Bachelor's degree in Communication with a focus on Audiovisual Communications Technologies. In addition to their degree, Melisa has obtained multiple certifications, including "Advanced Consumer Behavior" from LinkedIn, which they obtained in October 2019, and "Facebook for Creative Pros" and "Visual Communication for Business: The Marketer's Secret Weapon" from LinkedIn, both obtained in December 2018.