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Bilal Muhammad is a seasoned professional with extensive experience in training, insurance sales, customer retention, and marketing. Currently serving as a Senior Training Specialist at Liberty Mutual Insurance since July 2016, Bilal has successfully delivered complex technical training programs and developed individual action plans for client groups. Prior roles include Insurance Sales Advisor II, where Bilal excelled in closing sales and risk evaluation, and Loyalty Retention Agent at Neopost, focusing on customer retention strategies. Additional experience includes marketing and sales roles at Texas Nameplate, operational management at Metten Holdings, and franchise consulting with Dalton Gang Inc. Bilal’s career began with Subway, where foundational skills in management and customer relations were developed. Bilal holds a Bachelor's degree in Marketing from the Naveen Jindal School of Management at UT Dallas and previously studied Biology at Texas State University.