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Kam Chadha has extensive work experience in customer service and operations management. Kam's most recent role was as the Head of Customer Service at Liberty Ltd. Prior to that, Kam held the same position at Berkmann Wine Cellars, where they were responsible for managing a team and improving daily processes to enhance customer experience. Kam also worked as a Customer Service and Operations Manager at Heal's, overseeing a team and supporting customer inquiries. They have experience managing customer service teams at Deckers Brands and Long Tall Sally as well. Kam's earlier work experience includes a managerial role at Charles Tyrwhitt, where they ensured customer satisfaction while meeting KPIs.

Kam Chadha attended Bournemouth University from 1992 to 1996, where they achieved a Bachelor of Arts (B.A.) degree in Tourism and Travel Services Management.