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Thapelo Tshikane has an extensive background in the insurance industry, with experience in various roles such as Direct Broker, Senior Life Broker, Operations Manager, Sales Manager, and Head of Contact Center. With a strong focus on sales, customer service, and risk management, Thapelo has worked with multiple insurance companies and has obtained a variety of certifications and diplomas related to business management, wealth management, and insurance. Thapelo is currently the Head of Contact Center at Liberty Group South Africa, overseeing corporate and employee benefits, and has a proven track record of success in the industry.