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Mark Fordham has over 20 years of experience in customer success and account management roles. Mark currently serves as the SVP Customer Experience at Lexipol. Prior to this, Mark held the position of Chief Client Officer at CareerArc from 2019 to 2023. Mark was also the Principal and Co-Founder at SuccessLabs.io, where they built and led teams focused on customer success for venture and private equity-backed SaaS companies. Mark has held senior leadership positions at Totango, PGi, NEOGOV, Advantage Sales & Marketing, Mosaic, BDS Marketing, and Millennium Staffing, where they specialized in customer success, account management, and field operations. Mark has a proven track record of driving revenue growth, managing client relationships, and building high-performing teams.

Mark Fordham attended Biola University from 1992 to 1997, majoring in Education.