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Stephani Smyth has extensive experience in operations, customer success, client services, customer support, and program management, with a career spanning from January 1994 to the present. Currently serving as Senior Director of Customer Support and Data Integrations at Lexia Learning, Stephani has led remote and global teams, managing over 60 employees and overseeing multiple customer support organizations across various industries including software, technology, education, and hospitality. Previous roles include Director of Customer Support at Achieve3000, VP Client Services at innRoad, and Director of Program Management at Infragistics, where responsibilities included strategic planning, process improvement, and project management for both traditional and startup environments. Educational qualifications include an MBA in Technology Management from the University of Phoenix and a BA in Sociology/Psychology from Rutgers University.