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Xolisa Gedi is a skilled professional with a diverse background in customer operations, internal auditing, and compliance. Currently working as a Customer Operations Representative at Monzo Bank since June 2023, Xolisa previously held the position of Customer Support Specialist at Virgin Media O2 and served as a Junior Internal Auditor at Citadel Investment Services. While at Citadel, responsibilities included conducting internal audits, identifying organizational risks, and enhancing compliance measures. Xolisa’s earlier experience includes roles in compliance administration and peer mentorship during studies at Central University of Technology, where a National Diploma in Internal Auditing was completed. Xolisa is currently pursuing an Advanced Diploma in Internal Auditing at Cape Peninsula University of Technology.