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Mariana Di Tullio is an experienced professional in customer relationship management and project coordination, currently serving as a Junior CRM Project Manager and Retention Operations Product Coordinator at LeoVegas Group since July 2021. Responsibilities include driving retention product development, facilitating communication between teams, and seeking improvement opportunities for cost savings and revenue increases. Previously, Mariana held roles at Sparkasse Bank Malta plc as a Customer Relations Officer, Insignia Group of Companies as an Account Manager, and Ferratum Group as a Customer Service Agent, gaining expertise in client relations, compliance, and customer support operations across various sectors. Mariana also founded Rango, managing logistics and customer satisfaction, and has a solid background with IBM in customer support operations, further enhanced by a Bachelor’s degree in Business Management with a focus on Marketing from The Open University.