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Bruna Ambrozio possesses extensive experience in customer support and management within the gaming and hospitality sectors. Currently serving as Customer Support Team Leader at LeoVegas Group since July 2021, Bruna has developed expertise in handling offline tasks, coaching, and managing escalations across various markets, including MGA and regulated markets. Prior roles include Customer Experience Advisor at LeoVegas Group and Customer Service Agent at Dafabet, where Bruna excelled in providing quality assistance through multiple communication platforms. Earlier experience includes working as a Game Presenter at Evolution and as Administrative Coordinator at Appetito Restaurante, highlighting a strong background in operations management and employee training. Bruna holds a Bachelor of Nutrition from Universidade de Marília and an MBA in Finance from FGV, alongside a Bachelor of Business Administration from UNIVEM.