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Marcos Baranauskas is a seasoned consultant currently working at Leonardo - a UST company since September 2024, following a decade-long tenure at UniSuper where roles included Manager of Process Analysis and Business Process Analyst in Business Design. Marcos demonstrated leadership in process improvement and coaching, helping the organization evolve into a process excellence center. Previous experience spans several roles in customer service and operational management across notable companies such as Mercer, HOSTPLUS, and RAC WA, showcasing a consistent focus on enhancing service quality and stakeholder engagement. Academic credentials include a Master of Leadership and a Graduate Certificate in the same field from Deakin University, along with qualifications in superannuation and insurance.