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Roselina Chan possesses extensive experience in leadership roles within the technology and telecommunications sectors, currently serving as the Head of the Universal Command Centre for Learning & Development and Knowledge Management at Lenovo. Previous positions include Director of the Global Service Desk for APAC at Diebold Nixdorf and various senior management roles at Lenovo, focusing on customer experience and service operations across the Asia Pacific region. Roselina has also held key positions at Telenor, Toshiba Business, and Thaicom Co. Ltd, demonstrating a strong background in project management, customer service, and technical sales. In 2020, Roselina completed training as an ISO/IEC 20000-1:2018 Lead Auditor (ITSM) at BSI Training Academy, further enhancing expertise in IT service management quality.