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DL Sujai Kumar is an experienced professional with a robust background in service operations and technical support. Currently serving as the Head of Service Operations at Lenovo since December 2008, DL Sujai Kumar focuses on cost management, operational excellence, and partner management, alongside overseeing contact centre operations to enhance customer satisfaction. Prior to Lenovo, DL Sujai Kumar worked at HCL Infosystems Ltd as an Area Customer Support Manager, where responsibilities included technical support and key client management from March 2001 to November 2008. Earlier experience includes a managerial role in technical support at Pallavi Infotech from October 1996 to February 2001. DL Sujai Kumar holds a Master's degree in International Business from Karnataka State Open University, completed between 1996 and 1998.