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Elizabeth Kennedy is a seasoned customer experience professional with a diverse background in management and operations. Currently serving as a CX Senior Specialist at Lemonade since August 2021, Elizabeth previously held the position of Assistant Manager at Penny Paws Animal Clinic, where responsibilities included overseeing mobile clinic operations, coordinating staff schedules for over 30 employees, and implementing marketing strategies to increase profitability and clientele. Additional experience includes working as a Move Coordinator at Invoke Moving, Inc., where Elizabeth managed customer interactions throughout the moving process, and as Manager at Cowtown Canines Dog Daycare and Boarding, overseeing daily operations and client relations for a facility accommodating over 30 dogs.