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Florencia Gisel Casentini is a Reconciliation Analyst at Lemon since June 2023, bringing a strong background in customer service and quality monitoring from previous roles at Ualá, where responsibilities included quality monitoring, user experience improvement projects, and user support. Prior experience also includes positions as an Onboarding Agent and Customer Support Agent at Ualá, and as an Administrative Accountant at Hotel Ramada, where tasks involved billing, accounts management, and financial control. Florencia is currently pursuing a Licenciatura in Administración at the University of Buenos Aires, expected to complete in 2024, and holds a Perito Mercantil degree with a focus on accounting and taxation.