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Eric Moore has extensive experience in workforce management, capacity planning, forecasting, and real-time management. With a background in various industries such as legal, technology, retail, and healthcare, Eric has held roles ranging from workforce analyst to senior workforce manager. With a strong focus on scheduling, planning, and forecasting for multiple lines of business, Eric has a track record of managing teams to balance real-time staffing levels with business metrics to ensure optimal performance. Additionally, Eric's background in aircraft dispatching adds a unique skill set to their expertise in workforce management.