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James Gagliano currently serves as the Senior Director of Operations at LegalMatch, where significant improvements in renewal rates were achieved through enhanced attorney communication and appointment setting. Prior to this role, James held various management positions at arvato Financial Solutions, overseeing global operations for Microsoft's Channel Incentives, and leading teams to streamline processes and improve service delivery. Additional experience includes program management at Materus Global, team leadership roles at Kelly Services, and Vengroff Williams & Associates, focusing on process optimization and efficiency in operations. James's career is marked by a consistent track record of enhancing performance metrics and implementing innovative solutions across diverse industries.