Michelle Locke is an experienced professional specializing in customer service and operations management, currently serving as the Manager of the Facility Solutions Contact Center at Lee Company since March 2018. Previously, Michelle held positions including Director of the Omni Channel Contact Center & Sales at Sonova Group, Business Office Manager at NHC HealthCare, and Director of Operations for Mobile Tech Support at Asurion, where strategic direction and customer service excellence were key focuses. With a strong background in developing operational strategies across various industries, including healthcare and technology, Michelle also served as Senior Director of Customer Care/Operations at Magazines.com and gained valuable insights during tenures at AIM Healthcare, CIGNA Healthcare, and Comdata. Michelle holds a leadership credential in Organizational Leadership from Belmont University and has laid a foundation of effective team management and operational improvements throughout a diverse career.
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