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Lynda Plumlee is an experienced Contact Center Manager at Encompass Credit Union in Indiana, with a strong background in customer service and strategic relationship management since August 2018. Plumlee has also held the role of National Customer Service Manager at LEDVANCE, a business unit created from OSRAM Licht AG, focusing on innovative lighting solutions for global retail partners since 2004. Previously, Plumlee served as National Customer Service Manager at OSRAM SYLVANIA from 2000 to 2004, where leadership and team development were pivotal in delivering exceptional service and operational excellence. Plumlee holds a Bachelor’s Degree in Business Management from Indiana Wesleyan University.