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Juliana Shun is a Customer Onboarding Specialist at Booksy France, where responsibilities include onboarding approximately 30 clients per month, ensuring client satisfaction, and facilitating the transition from old to new software. Previous experience includes roles in customer success at Trustt, where Juliana managed a portfolio of brands and contributed to the development of customer success processes, as well as a position at Air France focused on enhancing customer experiences at airports. Additionally, Juliana has held positions in sales and marketing, with a solid educational background in digital acquisition, marketing, and management from institutions including Rocket School and Paris-Pantheon-Assas University.