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Ghilain Gremmel has extensive experience in operations and customer success, currently serving as Operations Manager at Booksy France since January 2020, where responsibilities include process management for sales teams and project coordination with global teams. Previously, Ghilain held roles at Neteven, advancing from Account Manager to Head of Account Management, managing large accounts and leading a team focused on customer success strategies. Ghilain's career began as an Assistant Commercial at Aigle. Educational qualifications include three Master's degrees in International Economic Relations and Entrepreneurship from The University of Freiburg and Université Paris - Val-de-Marne, along with a BTS in International Business.