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Angel Choudhury is an experienced professional with a robust background in customer service and transformation. Currently serving as a Transformation Specialist - Customer Service at Lebara since December 2021, Angel has previously held positions as a Quality Manager at Tech Mahindra Business Services from May 2019 to December 2021 and spent a decade at Vodafone in various managerial roles, including Sr. Manager. Prior experience includes positions at Reliance Communications, IDEA Cellular Limited, Convergys, and Stracon India Ltd, showcasing a progression in customer service leadership. Academic qualifications include a degree in Science from St. Edmund's College and certifications in PRINCE2 and Lean Six Sigma Green Belt.