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Douglas H. has a diverse work experience spanning over several industries and roles. Douglas started their career in the US Navy as a GMM3 from August 1992 to June 1996. After that, they worked as a Sales and Support Associate at Sonic Index from an unspecified date to 2006.

In 2009, Douglas joined Seastar Restaurant and Raw Bar as a Server and Bartender until January 2015. Subsequently, they held the position of Traffic and Programming Assistant at KBCS from September 2015 to June 2017.

In 2017, Douglas worked as a Client Service Associate at Beacon Hill Staffing Group from October to December. Douglas then briefly served as a Temporary Cash Posting Clerk at CampusPoint in February 2018.

Starting in March 2018, Douglas worked at Expeditors as a Technology Support Specialist | Global Training and Personnel Development. In this role, they undertook tasks such as facilitating corporate learning sessions, analyzing training database histories, and resolving service tickets regarding web-based training. Douglas continued in this position until May 2019.

From May 2019 to February 2020, Douglas was the Manager | Migrations at ComplySci, where they oversaw migration projects. Following that, they joined Olo in February 2020 as a Sr. Technical Specialist | Guest Engagement, providing technical support in guest engagement until February 2021.

Douglas's most recent role, starting in February 2021, is at LearnUpon, where they initially served as a Senior Implementation Consultant. Currently, they hold the position of Customer Community Manager.

Douglas H. obtained an Associate of Science (A.S.) degree in Computer Software Engineering from Bellevue College, starting in 2015 and graduating in 2017. Prior to that, they attended Whatcom Community College from 2003 to 2005, earning an Associate of Arts and Sciences (AAS) degree in Mathematics. In terms of additional certifications, they obtained the Fundamentals of Agile Project Management and Fundamentals of Waterfall Project Management certifications from the Project Management Institute in March 2023. Douglas also received the Advanced Power Skills Certification and Customer Risk Management Certification from ChurnRX in February 2023. Furthermore, Douglas obtained various online certifications from LinkedIn, including Customer Success Professional, Designing a Training Program: Setting Goals, Objectives, and Mediums, Elearning Tips, Instructional Design: Adult Learners, Motivating Your Team to Learn, Writing Emails People Want to Read, Building a Diverse Professional Network, How to Ask Productive Questions, Leading Yourself, Measure What Matters (Blinkist Summary), How to Speak So People Want to Listen, and Speaking Confidently and Effectively. These online certifications were obtained between April 2022 and March 2023.