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Robert Jean-Simon is a seasoned professional in customer success and account management with extensive experience in enhancing client relationships and optimizing workflow efficiencies. Currently serving as a Senior Customer Success Manager at LeanIX since August 2020, Robert manages a portfolio of over 25 clients, driving millions in Annual Recurring Revenue through problem-solving and effective communication. Prior to this role, Robert held the position of Technology Account Manager VP at State Street from February 2014 to April 2020, where responsibilities included improving the customer experience for over 45 clients and developing technical investment plans for larger organizations. Robert holds a Bachelor's degree in Management Information Systems and Business Management from the University of Massachusetts Lowell.