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Jens Michel is currently the Director of Customer Success Engineering at LeanIX, focusing on implementing best practices to optimize performance and maintaining strong relationships with key customers. In previous roles at Vitroconnect GmbH and Deutsche Glasfaser Group, Jens managed IT and telecommunication projects and automated processes. With a Master of Science in Information Systems and a background in software engineering, Jens brings a wealth of experience in customer relationship management, process optimization, and system integration to their current role.