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Daniela Otálora is a seasoned Human Resources professional with extensive experience in people operations and talent management. Currently serving as the People Operations Manager at Leal since March 2022, Daniela has successfully streamlined HR processes, achieving an 87% employee engagement favorability and a historic eNPS of 63. Prior experience includes leading the HR function at FletX, where Daniela established comprehensive guidelines and implemented a competency-based evaluation system, and multiple roles at Coca-Cola FEMSA, focusing on HR process standardization, leadership development, and diversity initiatives. Daniela holds an MSc in Human Resource Management and Development from The University of Manchester, alongside a Diplomado in Labor Law and a degree in Business Administration from Pontificia Universidad Javeriana.