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Karen Romero is an experienced professional in quality assurance and operations management, currently serving as the Sr. Inside Sales QA Manager at Leaf Home since August 2022, after a title change from Quality Assurance Manager in Home Improvement Services. Prior to this role, Karen served as Quality Assurance Manager at Fidelity National Home Warranty from August 2020 to August 2022 and held various positions at Credit One Bank between March 2014 and August 2020, including Operations Support Manager and Vendor Manager. Karen holds a Bachelor of Applied Science in Business Management from the University of Phoenix, completed in 2013.