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Carolina Barberan is an accomplished professional with extensive experience in customer service and project management. Currently serving as CS Team Lead at Leadtech Group since July 2021, Carolina excels in fostering interdepartmental collaboration to enhance productivity and quality in a remote work environment. Previous roles include Helpline Virtual Service Engineer and Technical Support Specialist at CPM International Contact Centre, where Carolina developed technical skills and improved customer service metrics. Additionally, Carolina has a diverse background, including project development for an ecological coffee shop, managing Olympic Committee bidding processes, and a significant tenure as a cultural producer and storyteller. Carolina holds a Bachelor's degree in Arts from UERJ and a Technical degree in Advertising and Marketing from Escola Técnica de Comunicação ETEC.