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Kaitlin Lonon currently serves as Lead Universal Banker at Leaders Credit Union, a position held since April 2021, following a promotion from Universal Banker to Member Service Representative/Lead Universal Banker within seven months of hiring. In this role, Kaitlin utilizes financial expertise to identify client needs and leverage cross-selling opportunities. Prior experience includes working as a Universal Banker at Bank of Milan from November 2018 to March 2021, where Kaitlin effectively communicated with customers regarding products and services, managed account transactions, and documented customer interactions.