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Luciano Melo is a skilled professional in sales development and customer service, currently serving as an Analista de SDR at Layer Up since December 2023, focusing on the initial stages of the sales process and lead qualification. Prior experience includes a role as Sales Development Representative at CGA Equipamentos Contra Incêndios LTDA from January 2021 to October 2023, along with an earlier position as Assistente Sales Development Representative. Luciano's career at CGA also encompasses a strong foundation in customer relations as a Customer Service Specialist from August 2014 to October 2021, and technical inspection of fire equipment as an Inspetor técnico from August 2010 to August 2014. Luciano holds a Bachelor's degree in Business Administration from FASB - Faculdade São Bernardo, completed in 2017.