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Lorraine Walsh has a strong background in marketing and customer experience. Lorraine started their career at Laya healthcare in 1999 as a Brand Manager before moving on to become a Marketing Manager in 2007 and then the Head of Marketing in 2013. In 2018, they joined Laya Healthcare, Looking After You Always as the Director of Customer Experience and Marketing. Most recently, Lorraine is serving as the Director of Customer Experience at Laya healthcare since January 2019. Additionally, they have also held a role as the Head of Marketing at Am cham events.

Lorraine Walsh earned a degree in Business Studies with a focus on Marketing/Marketing Management from Munster Technological University from 1995 to 1999. Lorraine later pursued a Diploma in Strategic Marketing Management at the Irish Management Institute in 2004. In 2014, Lorraine attended the Irish Management Institute again to complete the Senior Executive Programme. The field of study for this program was not specified.